First And Last Experience with an Apple Authorized Service Center
I brought in my MacBook Air (2020) due to horizontal lines on the display. Wala akong ibang issue. After waiting, they gave me an Initial Assessment Report, which suddenly included a “sound issue” that I never even reported. On top of that, when my mom called them, sabi nila na isang taon na lang daw ang itatagal ng laptop ko.
Then came the service quotation. They wanted me to pay ₱44,160 for the repair, with ₱2,500 non-refundable just for diagnostics. This included replacing the display, speaker pair, and top case with keyboard, even though my only issue was the screen.
What made it worse? Their terms basically say they aren’t responsible if more issues arise after the repair. So I’d be paying a huge amount with no guarantee that my laptop wouldn’t come back with even more problems.
I got even more frustrated when I read posts and comments from other people who had similar experiences. And the worst part is that some claimed that Apple Authorized Service Centers here tend to make problems seem worse than they actually are, possibly to charge higher fees.
Hindi naman talaga sila nagre-repair eh, puro replacement lang. Halos extortion na yung ginagawa nila, lalo na sa out-of-warranty customers. Imagine, P2,000 just for assessment tapos babalik pa sa’yo mas sira na? Tangina.
Sobrang kupal na sasabihin mong isang taon na lang itatagal nung speaker never naman ako nagka problema with the sounds kahit matagal ko na rin napagtiyagaan yung itsura ng screen ko. Wala namang way para ma-predict exactly kung kailan bibigay ang isang component unless sobrang obvious na may major damage na siya. Tapos yung VMI remarks, may dirt, smudges, dents, at scratches na rin silang napansin, which is normal lang lalo na kung matagal mo nang gamit. Unang pansin hawak nung lalaki sa laptop ko pinuna niya agad keyboard ko, mabubura na kasi itsura, malamang palagi ko ba namang gamit.
Ngayon ang laki na ng trust issue ko at ang laki talaga ng diperensya ng pricing at approach ng Apple Authorized vs. third-party repair shops para malaman niyo na may mas okay pang options. Sobrang labo. It really feels like a scam under the guise of being “Apple authorized".
PowerMac #MobileCare #Scam #AppleRepair #ServiceCenter
I brought in my MacBook Air (2020) due to horizontal lines on the display. Wala akong ibang issue. After waiting, they gave me an Initial Assessment Report, which suddenly included a “sound issue” that I never even reported. On top of that, when my mom called them, sabi nila na isang taon na lang daw ang itatagal ng laptop ko.
Then came the service quotation. They wanted me to pay ₱44,160 for the repair, with ₱2,500 non-refundable just for diagnostics. This included replacing the display, speaker pair, and top case with keyboard, even though my only issue was the screen.
What made it worse? Their terms basically say they aren’t responsible if more issues arise after the repair. So I’d be paying a huge amount with no guarantee that my laptop wouldn’t come back with even more problems.
I got even more frustrated when I read posts and comments from other people who had similar experiences. And the worst part is that some claimed that Apple Authorized Service Centers here tend to make problems seem worse than they actually are, possibly to charge higher fees.
Hindi naman talaga sila nagre-repair eh, puro replacement lang. Halos extortion na yung ginagawa nila, lalo na sa out-of-warranty customers. Imagine, P2,000 just for assessment tapos babalik pa sa’yo mas sira na? Tangina.
Sobrang kupal na sasabihin mong isang taon na lang itatagal nung speaker never naman ako nagka problema with the sounds kahit matagal ko na rin napagtiyagaan yung itsura ng screen ko. Wala namang way para ma-predict exactly kung kailan bibigay ang isang component unless sobrang obvious na may major damage na siya. Tapos yung VMI remarks, may dirt, smudges, dents, at scratches na rin silang napansin, which is normal lang lalo na kung matagal mo nang gamit. Unang pansin hawak nung lalaki sa laptop ko pinuna niya agad keyboard ko, mabubura na kasi itsura, malamang palagi ko ba namang gamit.
Ngayon ang laki na ng trust issue ko at ang laki talaga ng diperensya ng pricing at approach ng Apple Authorized vs. third-party repair shops para malaman niyo na may mas okay pang options. Sobrang labo. It really feels like a scam under the guise of being “Apple authorized".